Terms and Conditions for Man With Van Elephantandcastle
These Terms and Conditions set out the basis on which Man With Van Elephantandcastle provides removals, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to provide clarity on how a man with van service operates, what each party is responsible for, and how common issues such as delays, cancellations, and damage are handled. If any term is unclear, the customer should read the full document carefully before confirming a booking.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Elephantandcastle. References to “you” and “your” mean the customer, client, sender, or any person acting on the customer’s behalf. These terms apply to domestic moves, small office relocations, single-item transport, and similar jobs arranged through direct booking, message, email, or other agreed method. A man and van service is a flexible transport solution, but it is still subject to lawful use, accurate information, and reasonable cooperation from both sides.
We may update these terms from time to time to reflect changes in business practice, insurance requirements, or legal obligations. The version in force at the time of booking will generally apply to that booking unless otherwise agreed in writing. The customer is responsible for reviewing the terms before confirming the job. Continued use of the service after any update will be treated as acceptance of the revised conditions where legally permitted.
1. Booking Process
Bookings are accepted subject to availability and confirmation. A booking is not guaranteed until we have received and accepted the necessary information, including collection and delivery addresses, dates, times, access details, item descriptions, and any special handling requirements. For a man with van in Elephantandcastle or any similar local-moving request, the customer must give accurate information so that the vehicle, staffing, and time required can be assessed properly. If the details are incomplete or misleading, we may revise the price, alter the schedule, or refuse to proceed.Once a request is received, we may provide an estimate or quote. An estimate is based on the information given and may change if the scope of work changes. A quote may be fixed for the stated work, provided the customer has supplied accurate details and there are no unexpected complications. The booking is only confirmed when the customer accepts the price and any required deposit or prepayment is made, if requested. Acceptance may be communicated in writing, by electronic message, or by other clear confirmation methods.
The customer must ensure that the move is legal, safe, and practical. This includes checking that parking, access, building rules, lift use, loading restrictions, and property permissions are in place. If a job requires permits, access codes, or site approval, the customer is responsible for arranging them unless we have expressly agreed otherwise. Where a booking involves a van service for heavy, fragile, or unusual items, the customer should disclose this in advance. We may decline items that are unsafe, prohibited, or outside the scope of the agreed service.
2. Payments and Charges
All charges are shown in pounds sterling unless otherwise stated. Prices may be calculated by time, distance, vehicle size, labour, waiting time, congestion, tolls, parking, or a combination of these factors. The final price may also reflect stairs, difficult access, long carries, dismantling, reassembly, or delays caused by the customer or third parties. Any additional charges will be explained where reasonably possible. A man with van service is often quoted on a practical basis, and the customer accepts that extra work outside the original scope may increase the total fee.Payment terms will be agreed before the job starts where possible. We may require a deposit, part-payment, or full payment in advance for certain bookings. Unless otherwise agreed, payment is due immediately upon completion of the work. Accepted payment methods may include bank transfer, cash, card, or another approved method. If payment is not received when due, we may charge reasonable recovery costs, interest where lawful, and any administrative expense associated with late payment.
It is the customer’s responsibility to ensure funds are available and payment details are correct. If a third party is paying on the customer’s behalf, the customer remains responsible for the full amount unless we have expressly agreed a separate arrangement. Receipts or invoices may be issued electronically. Any dispute about an invoice must be raised promptly and with clear reasons. Disputed amounts that are not genuinely in question should still be paid on time.
3. Cancellations and Rescheduling
The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is given, whether the vehicle or staff have already been allocated, and whether work has started. For short-notice cancellations, including same-day cancellation, we may charge a proportion of the agreed fee to cover lost time, travel, and administrative costs. Where a deposit has been paid, it may be retained in full or in part to offset these losses if lawful and reasonable.If you need to change the date, time, addresses, or scale of the job, you must notify us as soon as possible. Rescheduling is subject to availability and may result in a revised price. We are not obliged to accept changes that materially alter the nature of the work. A man with van Elephantandcastle booking is often time-sensitive, so any delay in providing updated information may affect our ability to attend or complete the job on the original terms.
We reserve the right to cancel or suspend a booking where it would be unsafe, unlawful, impractical, or impossible to perform the service, or where the customer has failed to provide accurate information, payment, access, or reasonable cooperation. If we cancel without fault on your part, any unused payment for the cancelled portion will be refunded, subject to any lawful deduction for work already carried out or costs already incurred. We will not be liable for losses arising from cancellation caused by circumstances beyond our reasonable control.
4. Liability, Damage, and Customer Responsibilities
We take reasonable care in handling items, loading vehicles, and delivering goods. However, the customer understands that moving items involves inherent risks, particularly for fragile, awkward, antique, high-value, or poorly packed items. Unless otherwise agreed in writing, the customer is responsible for proper packing, protecting, and labelling of contents. We are not liable for damage caused by inadequate packing, pre-existing defects, hidden weakness, or items that are unsuitable for transport in the condition presented.Our liability for loss or damage is limited to direct loss only and, where permitted by law, may be capped at the amount paid for the relevant service or the amount recoverable under our insurance, whichever is lower. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, or inconvenience, except where such limitation is not allowed by law.
The customer must ensure that items are legal to transport, safe to move, and not prohibited by law or by building or site rules. We may refuse to carry items that are hazardous, contaminated, leaking, damaged beyond safe handling, or likely to cause harm. This includes certain fuels, chemicals, pressurised containers, sharp objects, or restricted goods. If the customer conceals such items, they will be liable for any loss, damage, fine, claim, or expense arising from the concealment. The customer must also ensure that all items are accessible and ready at the agreed time to avoid delays.
5. Waste Regulations and Prohibited Disposal
If the booking includes removal of unwanted items, rubbish, or disposal loads, the customer must comply with applicable waste laws and environmental rules. We only handle waste in accordance with relevant UK requirements and only where the service has been agreed in advance. The customer must provide an accurate description of the waste, including whether it contains general household waste, bulky waste, electrical items, recyclable material, garden waste, or any item requiring special handling. Misdescribed waste may be refused or incur additional charges.We do not accept responsibility for waste that has not been lawfully transferred, described, or separated as required. The customer must not ask us to dispose of prohibited, hazardous, clinical, chemical, asbestos-related, or illegal waste unless we have expressly confirmed that we are authorised and equipped to do so. The customer remains responsible for ensuring that waste is presented in a lawful condition and that no fly-tipping, unlawful dumping, or improper disposal occurs. A man with van Elephantandcastle waste collection arrangement is not a substitute for regulated specialist waste handling where such handling is required by law.
Where waste transfer documentation, receipts, or similar records are required, the customer must provide the information necessary to complete them accurately. If we are lawfully required to refuse certain waste or to take it to an approved facility, the customer agrees to cooperate fully. Any fines, penalties, clean-up costs, or claims resulting from inaccurate descriptions, illegal loads, or unlawful disposal instructions provided by the customer will be the customer’s responsibility unless caused by our negligence or breach of law.
6. Delays, Access, and Performance
We will use reasonable efforts to arrive and complete the job within the agreed time, but all times are estimates unless expressly stated as guaranteed. Delays may occur due to traffic, weather, road closures, access problems, or circumstances outside our control. If we are delayed, we will try to notify the customer when reasonably possible. The customer must provide safe parking and access. If parking charges, penalties, or waiting fees arise because suitable access was not arranged, the customer may be charged for those costs where lawful and reasonable.The customer must be present or have an authorised representative available at collection and delivery, unless we have agreed a contactless process in writing. If the customer or representative is unavailable, we may wait for a reasonable period, charge waiting time, or reschedule. If the service cannot proceed because of missing keys, incorrect addresses, locked premises, unsuitable access, or lack of cooperation, we may treat the job as completed for charging purposes, subject to the actual work performed and any losses incurred.
7. Complaints and Claims
If the customer believes something has gone wrong, they must notify us as soon as reasonably possible and provide full details. Claims for damage or missing items should be supported by evidence, such as photographs, item descriptions, and the circumstances in which the issue was discovered. The customer must allow us a fair opportunity to investigate. Failure to report an issue promptly may affect our ability to assess the claim and may limit any remedy available.Where a valid claim is established, our preferred approach is to repair, replace, or reimburse the direct loss where appropriate and lawful. Any remedy will be limited to the extent of our liability under these terms and any applicable insurance cover. Nothing in these terms affects your statutory rights under UK law. If a complaint cannot be resolved informally, it may be dealt with according to the dispute procedures available under the law of England and Wales.